mmaher@americana-group.com
- Answer phones professionally
- Respond to customer inquiries
- Handle and resolve customer complaints
- Provide customers with product and service information
- Process orders, forms and applications
- Complete call logs
- Complete call reports
Job Qualifications
- Proficient in relevant computer applications
- Knowledge of customer service principles and practices
- Six months or more experience in a call center
environment
- Customer service experience
- Knowledge of administration and clerical processes